LEAPS Model of Communication: Meaning, Steps, and How to Use It in Your Assignments
The LEAPS model gives you five steps (Listen, Empathise, Ask, Paraphrase, Summarise) for calming a difficult conversation before it becomes a conflict. This guide explains each step, shows examples from nursing, social care, education and business, compares LEAPS with SOLER, and sets out how a LEAPS assignment is usually marked.
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